From first message to resolved ticket
Three moments, one platform — no separate tools stitched together.
Every ticket auto-routed to the right group
Seva reads intent, sentiment, and urgency the moment a message arrives — then routes it to the group set up to handle it, no manual triage.
- Category + priority detected automatically
- Frustration signals trigger instant escalation
- Tenant-specific categories and groups, not generic buckets
What your team touches every day, beyond the agent itself
Seva handles the repeat questions. Everything below is for the tickets that still need a person.
Shared ticket inbox
Every conversation, every channel, one queue — with groups, categories, and roles that match how your team actually works.
AI that drafts, not just chats
Summaries, suggested replies, and priority tagging — built into every ticket your team touches, not a bolt-on feature.
Roles built for your org
Fine-grained permissions and custom roles — give a teammate exactly the access they need, tenant by tenant.
Plugs into what you already run
No migration, no new tab to keep open.
Before you ask support about support
Still have questions? Just send us a message.
Your first agent, live in one sitting.
Configure it yourself in minutes — no credit card. Or talk to our team first, no pressure.