The AI agentic platform for customer care
Sevā AI Agent answers routine customer queries in 9 Indian languages, drafts responses your representatives approve in seconds, and escalates what it can't handle — with full context, every time.
Every task your representatives complete faster
AI-drafted replies
Sevā drafts a reply in the customer's language and tone — the rep edits and sends in seconds instead of typing from scratch.
Conversation summaries
Long threads condense into a two-line summary the moment a rep opens a conversation, so nobody has to scroll back to catch up.
Sentiment & priority flags
Frustrated or urgent conversations surface on their own, so nothing escalates by accident.
Canned response suggestions
Reps compose faster with responses Sevā pulls from your approved library, matched to what the customer actually asked.
Multilingual by default
Hindi, Tamil, Telugu, and 6 more Indian languages — Sevā drafts in whatever language the customer used.
One-click escalation handoff
When Sevā can't resolve something, the rep gets the full conversation and a summary right away — the customer doesn't have to repeat themselves.
Turn on the channels you actually need
Connect your channels
Link your website widget, WhatsApp Business number, Instagram, and Messenger — one at a time, or all together.
Configure rules & tone
Set brand tone, escalation thresholds, and what Sevā can and can't say. It sticks to the boundaries you set, every reply.
Go live and keep an eye on it
Turn on the channels you've connected and watch CSAT, resolution time, and AI-resolved volume from one dashboard.
Your webapp and social channels, in sync
Who deploys Sevā AI Agent
- Customer care representatives
- Support team leads
- Operations & admins
- Founders at growing businesses
Common questions
Does Sevā AI Agent replace my support team?
No. Sevā drafts and resolves the routine stuff; your representatives handle judgment calls, edge cases, and anything Sevā escalates. It's a co-pilot, not a replacement.
Which channels can I connect?
Website widget, WhatsApp Business, Instagram DMs, and Facebook Messenger today, with more on the roadmap.
Can I control what Sevā says?
Yes. You set the tone, the escalation rules, and the topic boundaries. Sevā only answers from your approved knowledge base — it doesn't improvise.
Where do escalations go?
Straight into Sevā CRM's shared inbox, with the full conversation and a summary attached — or into your own system, if you're connecting it via API.
Let Sevā handle the routine questions
Give your team room to focus on the ones that need a person. Start free.