The inbox your support team actually opens every morning
Website chat, WhatsApp, Instagram, and Messenger all land in the same queue, already tagged. When Sevā AI Agent hands off a conversation, the full history comes with it, so nobody starts from scratch.
Built around how support teams actually work
One shared queue
Website chat, WhatsApp, Instagram, Messenger — it all shows up in one place. Nobody's checking four apps to find the message someone sent on Instagram.
Tags & priority
Tickets get tagged and ranked as they arrive, so an urgent complaint doesn't sit behind a backlog of routine questions.
Customer history
Open a ticket and you can see what this person ordered, what they've asked before, and any notes a teammate left. You're not starting cold.
Canned responses
The question you answer fifty times a week already has a good answer saved. Pull it up, adjust a line, send.
Full escalation context
When Sevā AI Agent can't handle something, it doesn't just dump the ticket on someone — it hands over the whole conversation and a short summary of what's going on.
Team assignment
New tickets go to whoever actually has room for them, not whoever happens to refresh the page first.
Set up around how your team already works
Invite your team
Add your reps and leads, and decide who can see what. No IT ticket required.
Configure routing & SLAs
Decide how tickets get tagged, what counts as urgent, and how fast a reply is expected — Sevā CRM enforces it so you don't have to police it by hand.
Connect Sevā AI Agent
Link it if you want routine questions handled before a person sees them. Skip it and run the inbox on its own — that works too.
Your webapp and social channels, in sync
Who deploys Sevā CRM
- Support agents
- Team leads & QA
- Operations & admins
- Founders at growing teams
Common questions
Do I need Sevā AI Agent to use Sevā CRM?
No. Sevā CRM works fine on its own as a shared inbox. Connect Sevā AI Agent later if you want routine questions resolved before a human sees them.
Which channels can I connect?
Website widget, WhatsApp Business, Instagram DMs, and Facebook Messenger today, with more on the way.
Can I set rules for routing and priority?
Yes — tagging, priority thresholds, and who gets assigned what are all yours to configure.
How long does setup take?
Inviting your team and connecting a channel takes minutes. Getting the routing rules to actually match how your team works usually takes a bit of adjusting over the first week or two — that's normal, not a sign you did something wrong.
Bring your team into one inbox
Website, WhatsApp, Instagram, Messenger — log in and every conversation is already waiting in the same queue.